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Legal

Refund Policy

This Refund Policy explains when and how Innobrains Technologies ("Innobrains", "we", "us") refunds payments made for BooksPOS, our software for book depots, stationers and school uniform sellers. It forms part of our Terms & Conditions. Please read it before you pay: every new shop can try BooksPOS free before buying, so that you pay only for software you have seen working in your own shop.

1. Summary

  • Claim period: a refund must be requested within 15 days of the date your payment was received.
  • Processing time: an approved refund is processed within 7 to 14 working days.
  • No refund for misuse: no refund is given where the account or licence has been involved in misuse of the service, licence abuse or a breach of our Terms & Conditions.
  • How to ask: email [email protected] from the email address registered on your BooksPOS account.

2. Free trial

The free trial costs nothing and needs no card, so there is nothing to refund. We encourage every shop to use the trial fully, with its own items, counters and printers, before buying a plan or licence.

3. Payments that can be refunded

Subject to the rest of this policy, you may request a full refund of the amount we received for:

  • A Cloud edition subscription, monthly or yearly, including a renewal;
  • An Offline edition licence (lifetime licence, paid once);
  • A move to a larger plan, in which case the difference you paid is refunded and your previous plan is restored;
  • An add-on, such as an extra branch, counter or staff account.

The request must reach us within 15 days of the date your payment was received, as shown on your invoice in Plan & billing. Requests received after 15 days are not eligible, and we do not refund part of a period that has been used after that time.

4. When a refund is not given

A refund will not be given, even within 15 days, where:

  • Misuse of the service: the account has been used in breach of our Terms & Conditions, for any unlawful purpose, or in a way that harms BooksPOS, its users or other shops;
  • Licence abuse: a licence, pairing code or account has been shared with, sold to or used by another business or branch; the software has been copied, cracked, modified or reverse engineered; the licence, plan limits or clock checks have been bypassed or tampered with; or BooksPOS has been used on more branches or counters than the licence allows;
  • Fraud: false or misleading information was given when signing up, paying or requesting the refund, or the payment itself was not genuine;
  • Suspension: the account or licence has been suspended or ended by us for any of the reasons above;
  • Repeated refunds: the shop, or the same owner, has already received a refund for BooksPOS, or requests refunds repeatedly after buying again;
  • Delivered services: the payment was for a separately invoiced service, such as data entry, data migration, training or customisation, and that service has been delivered.

Amounts paid to third parties are not ours to refund. These include charges made by your bank or mobile wallet for sending the payment, and any fee or tax paid to the Federal Board of Revenue or another authority, such as the POS service fee on FBR-integrated invoices.

5. How to request a refund

Email [email protected] from the email address registered on your BooksPOS account, with the subject "Refund request", and include:

  • your shop's name and the account owner's name;
  • the invoice number and the date and method of payment (bank transfer, JazzCash or EasyPaisa);
  • the account to receive the refund: the account title and number, or the mobile wallet number;
  • the reason for the request. It does not affect whether an eligible refund is given, but it helps us improve BooksPOS.

We acknowledge every request within 2 working days and may ask for further information to verify the payment or the account. The 15-day claim period is met by the date your email reaches us, even if we need more information afterwards.

6. Processing time and method

  • We aim to tell you our decision within 3 working days of receiving everything we need.
  • An approved refund is processed within 7 to 14 working days of the approval.
  • Refunds are made in Pakistani rupees, by bank transfer or to a mobile wallet, to an account in the name of the shop, its owner or the person who made the payment. We do not refund in cash or to an account belonging to someone else.
  • Once we have sent the refund, the time it takes to appear in your account depends on your bank or wallet provider.

7. What happens after a refund

  • Cloud edition: the refunded subscription ends. New sales and purchases stop on your store PCs, but your records are not deleted: they stay on your store PC, where you can still view and print them and receive money owed to the shop. You can also ask us to delete the account under our Privacy Policy.
  • Offline edition: the refunded licence is cancelled, and BooksPOS on the shop's PCs stops new sales and purchases when the store PC next checks its licence. Your shop's records remain on your own computer.
  • A move to a larger plan: your previous plan and its limits are restored.
  • Add-on: the extra branch, counter or staff account it added is removed from your plan's limits.

8. Changes to this policy

We may update this policy from time to time. The version that applies to a payment is the one published on this page on the date the payment was made. The date of the latest update is shown below.

9. Contact

Innobrains Technologies, Jhang Road, Opposite Madina Hotel, Athara Hazari, Jhang, Punjab 35180, Pakistan.
Email: [email protected]

Last updated 30 September 2026. Questions? Contact us.